BOSTON PIZZA NORTH HILL MALL

JOB DESCRIPTION – KITCHEN SUPERVISOR

Department: Heart of House (HOH)

Reports To: General Manager / Kitchen Manager

Position Summary

The Kitchen Supervisor is responsible for overseeing daily kitchen operations, maintaining food quality and safety, ensuring cleanliness, and supervising and training kitchen team members in accordance with Boston Pizza standards and procedures. Boston Pizza experience is an asset.

Key Responsibilities

1. Kitchen Operations

• Ensure all food is prepared according to Boston Pizza recipes, portion sizes, and presentation standards.
• Ensure proper use of cheese cups, meat cups, and weighing scales.
• Monitor ticket times, order accuracy, and food quality.
• Ensure proper preparation, station setup, and product availability.

2. Food Safety and Cleanliness

• Check expired products, labels, day dots, and FIFO rotation.
• Complete and verify required P1 checks.
• Maintain proper food storage, temperatures, and sanitation.
• Ensure all kitchen areas, equipment, and drains are cleaned properly.
• Ensure all side duties and closing procedures are completed, including returning black trays to dishwashing.
• Keep boxes, garbage, and walkways organized and clear.

3. Staff Supervision and Training

• Supervise, coach, and support kitchen team members.
• Train new hires on recipes, portioning, food safety, and station procedures.
• Assign stations and side duties and verify that tasks are completed.
• Ensure employees follow Boston Pizza policies and SOPs.
• Address performance issues promptly and report recurring concerns to management.

4. Food Cost and Inventory

• Monitor portion control, food waste, and product usage.
• Assist with inventory, stock rotation, and receiving deliveries.
• Report product shortages, equipment issues, and maintenance concerns to management.

5. Takeout and Delivery

• Ensure all takeout and delivery orders are accurate, complete, and properly packaged.
• Work with the expo team to prevent missing items and improve delivery performance.

Performance Expectations

The Kitchen Supervisor must lead by example, maintain a clean and organized kitchen, enforce food safety standards, ensure all side duties are completed, and hold team members accountable for their responsibilities.