Kitchen Team Leader

ROLE SUMMARY

The Team Leader is responsible for shift-level execution, discipline, and control, ensuring that daily operations run according to standards.

This role is the first line of leadership inside the store—problems must be solved at this level before escalating to the Store Supervisor.

Team Leaders are expected to be hands-on, decisive, and detail-oriented operators, not passive coordinators.

ROLE STRUCTURETEAM LEAD 1 (TL1) – SHIFT EXECUTION & PEOPLE DISCIPLINE

Focus: Front-of-house flow, team coordination, execution discipline

TEAM LEAD 2 (TL2) – KITCHEN EXECUTION & ASSET CONTROL

Focus: Food quality, kitchen discipline, equipment and wastage control

CORE ACCOUNTABILITIES1. Shift Execution & Operational Control (TL1 Lead, TL2 Support)

• Ensure smooth execution of all shift operations
• Assign roles and manage real-time task prioritization
• Monitor performance of Line Cooks, Dispatcher, and Steward
• Ensure no breakdown in service flow during peak hours
• Act immediately on operational gaps

2. Food Quality & SOP Enforcement (TL2 Lead, TL1 Support)

• Enforce strict adherence to recipes, portioning, and preparation standards
• Conduct regular quality spot checks during shifts
• Prevent release of substandard food
• Maintain consistency across all orders

3. Kitchen Discipline & Wastage Control (TL2)

• Supervise prep and line execution
• Monitor and control wastage and reworks
• Enforce proper portioning at all times
• Maintain organized and clean kitchen stations

4. People Discipline & Coaching (TL1)

• Enforce attendance, punctuality, and behavior standards
• Coach and correct line staff in real time
• Maintain shift discipline and accountability
• Address minor performance issues immediately

5. Customer & Rider Issue Handling (TL1 & TL2)

• Resolve minor guest and rider concerns on the spot
• Ensure fast recovery and service continuity
• Escalate only when necessary

6. Repairs & Equipment Monitoring (TL2)

• Identify and log minor repair issues
• Ensure timely follow-up and resolution
• Maintain proper handling of kitchen equipment

7. Execution of Assigned Tasks

• Complete all delegated tasks from Store Supervisor
• Ensure follow-through with no missed actions
• Provide updates on completion status

Pay: Php18,000.00 - Php20,000.00 per month

Work Location: In person