KLS Coordinator

WE'RE HIRING: KLS (Key Live Session) Coordinator

Position Overview

The KLS Coordinator manages the end-to-end execution and operational performance of Key Live Sessions (KLS) on TikTok. Serving as the primary point of contact, this role bridges communication and coordination across external client brand teams, content creators/hosts, the TikTok team, production teams, ads teams, and internal Star Digital Solutions teams to ensure seamless live execution and campaign goal achievement.

Key Responsibilities

Client-Facing & Stakeholder Coordination

• Serve as the main client-facing operational contact for client brand teams before, during, and after live sessions.
• Lead client alignment meetings to confirm product rosters, campaign objectives, promotional mechanics, and streaming schedules.
• Maintain clear, professional client updates regarding session progress, operational setups, and live performance deliverables.

Pre-LIVE Coordination & Planning

• Coordinate directly with Client Brand Teams, Creators, Production, and Ads teams to line up product rosters, promotional mechanics, and session schedules.
• Confirm host readiness, briefing materials, stream assets, and back-end live tools prior to going live.
• Synchronize with the Ads Team to align on ad spend pushes and boosted product priorities for the session.

During-LIVE Execution & Monitoring

• Oversee on-site/in-session live operations to resolve real-time technical, pin-product, or coordination issues.
• Assist host and production teams in maintaining stream tempo, highlighting key campaign promos, and monitoring real-time live performance.
• Act as the real-time operational liaison between the host, internal SDS teams, external brand partners, and TikTok representatives.

Post-LIVE Analytics & Offboarding

• Extract, document, and report post-session performance metrics (sales, peak views, engagement rate, product clicks) for client presentations.
• Conduct client-facing and internal post-session debriefs to document lessons learned, review ROI, and identify growth areas.
• Organize and archive live session data, creator performance summaries, and back-end campaign logs.

Key Qualifications

• Experience: Proven track record in client-facing operational roles, live stream administration, live hosting, or MCN (Multi-Channel Network) / TikTok Shop agency environments.
• Client-Facing Skills: Excellent interpersonal, client management, and presentation skills with a strong ability to manage external partner expectations under pressure.
• Industry Acumen: High familiarity with TikTok live-streaming mechanics, TikTok Shop Seller Center back-end functions, and creator/host coordination.
• Analytical & Organizational Skills: Strong problem-solving abilities with experience tracking stream metrics and preparing polished reports for client presentation.

Compensation & Benefits

• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)
• 13th Month Pay
• HMO coverage upon regularization
• Growth opportunities within a dynamic e-commerce environment

Job Type: Full-time, onsite

Work Location: Manila