T
Tata Consultancy Services
Knowledge / AI Search Engineer
Skills
Knowledge ManagementData AnalysisAIServiceNow
3 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
8 August 2026
What they need
Key Responsibilities:
- Configure and manage ServiceNow Knowledge Management modules
- Implement and optimize AI Search capabilities
- Configure external content connectors (SharePoint, web sources, etc.)
- Design and maintain taxonomy, metadata, and classification models
- Ensure content is optimized for AI ingestion and search relevance
- Monitor search analytics and tune ranking and relevance models
Required Skills:
- Strong experience in ServiceNow Knowledge Management
- Hands-on expertise in AI Search configuration
- Understanding of content taxonomy, metadata, and indexing
- Experience with external content integration and search optimization
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