Knowledge Author Lead

About the role

Support KM initiatives and goals through creation and maintenance of knowledge articles, application of Knowledge Management & Technical Writing practices, and knowledge system management.

Key responsibilities

• Write clear and concise content for a variety of audiences
• Create and publish high-quality knowledge articles following Knowledge Management & Technical Writing practice standards
• Improve existing knowledge articles
• Identify improvements within content creation, content delivery, and overall content workflow processes
• Ensure knowledge is captured in the workflow, structured for reuse, evolves based on demand and usage, and is findable through KX GenAI technology
• Utilize enterprise knowledge platforms (e.g., KnowledgeXchange) and apply metadata, tagging, and linking strategies for findability
• Manage large-scale projects and work closely with multiple business areas and Subject Matter Experts (SMEs)
• Prioritize knowledge requests to deliver value and respond to key service targets

About you

• Minimum 2 years of experience in Knowledge Management, technical writing, training, coaching or other type of business supporting role
• Hands-on experience or strong exposure to Agentic Learning, with the ability to create knowledge assets optimized for both human understanding and AI consumption
• Strong understanding of Knowledge Management & Technical Writing practices (KCS methodology) and its application in service environments
• College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business