Knowledge Commons Coordinator

Oversees public service operations at the Knowledge Commons, ensuring high-quality patron service and technology lending support. Assists the Knowledge Commons manager on the training, development, and supervision of department employees to deliver consistent, customer-focused support across all service channels, including in-person interactions, email, telephone, and written communications.

Serves as the initial point of contact for Answer U, listening to student concerns, assessing needs, gathering essential intake information, and providing warm referrals to Answer U Generalists when issues require more comprehensive support.

Provides guidance and support to part-time staff in information, reference, and referral services, while resolving complex patron inquiries and service issues. Promotes a welcoming and professional service environment, including the effective mediation of user conflicts and resolution or escalation of patron and facility concerns as appropriate.

This position may also support University students and employees with device and remote support.

This position is required to work on campus full-time. Telecommuting will only be authorized for occasional/exceptional circumstances.

We seek qualified applicants who bring perspectives and experiences that will enrich and strengthen our organization and enhance our commitment to access and belonging. We welcome applications from candidates of all backgrounds, including those who may not have followed a traditional educational or professional path.

This position is not eligible for work visa sponsorship.

Responsibilities

Provide technology and reference assistance

• Provide computer OS and network assistance for circulating library technology.
• Provide basic to advanced software support
• Provide directional information and assist patrons in using resources including Usearch and other library databases. Help patrons locate library resources online and in physical collections.
• Make effective patron referrals to other library personnel as needed.
• Respond to questions referred from the desk, by phone, e-mail, or e-ticket.

Coordinate technology services

• Fill online requests for equipment pickup and home delivery and for poster printing.
• Maintain circulation technology collection and address circulation issues.
• Work with IT to address system issues and enhance services.
• Work with library circulation departments to address circulation issues and enhance services.
• Report on service usage and statistics.
• Plan and implement new services. Revise services and workflows as needed.
• Update technology services information on website as needed.

Support Answer U and Campus Referrals

• Provide wayfinding and basic guidance on campus services and resources within tiers 1 and 2 of Answer U.
• Identify student needs during in-person, phone, or online inquiries by listening to concerns and determining when deeper support is required.
• Triage a wide range of student concerns, including academic issues, financial or basic needs challenges, accommodation support, and adjustment concerns.
• Engage students in supportive, solution-focused conversations to clarify needs and next steps.
• Make warm, well-informed referrals to Answer U Generalists, Dean of Students case managers, or other appropriate campus offices.
• Support campus technology services and refer advanced issues to campus IT departments as needed.
• Ensure students understand what will happen next and feel supported, heard, and respected throughout the interaction.

Supervise part-time staff

• Supervise student desk staff and shift supervisors and provide ongoing training related to technology, reference, policies, and procedures.
• Assist with hiring and onboarding new student employees.
• Address staff and service issues.

Minimum Qualifications

Requires Bachelor’s degree in related field and 3-5 years of progressively more responsible experience with coordinating experience in a library, cultural heritage institution, or similar setting, or equivalency (one year of education can be substituted for two years of related work experience). Directly related experience working with the types of technologies, collections, and resources used in the specified area of library service preferred.

Preferences

Experience with customer service and working in a team environment, preferably in a technology and/or academic environment. Experience with Windows and Mac operating systems, basic hardware, various software applications, and troubleshooting technical issues. Approachable with excellent communication skills to work effectively with students, staff, faculty, and other library users. Supervisory experience. Good organization skills and ability to learn new systems.

The duties, qualifications, and preferences listed in this posting are intended to give applicants an understanding of the role we are seeking to fill and the types of skills, experience, and education that may have prepared someone to be effective in this role. We do not expect any candidate to be a perfect match for this list or to perform all of the duties with equal proficiency on day one. In your resume and cover letter, please highlight the most relevant qualifications you would bring to this position based on the posting, and tell us how your background, perspective, and experience will help us fulfill our mission and meet our goals.

Type

Benefited Staff

Special Instructions Summary

All applications received by October 14, 2026 will receive full consideration.

This is a local recruitment. Out of area candidates will be responsible for travel costs for final in-person interviews and for moving costs, if selected. The candidate will also need to be available to travel to Salt Lake City within 5-7 days of notice for final in-person interviews.

Required documents to upload:

• Resume
• List of 3 Professional References

Optional documents to upload:

• Cover Letter

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Are you legally authorized to work in the United States?

• Yes

• No

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B status)?

• Yes

• No

• In lieu of a formal cover letter, please answer the following question: What are the major strengths you would bring to this role and to our organization? Please describe your skills, knowledge, and perspective from prior experiences that would prepare you for working in the library.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume

• List of References

Optional Documents

• Cover Letter

Open Date

10/05/2026

Requisition Number

PRN46386B

Job Title

Library Services Coordinator

Working Title

Knowledge Commons Coordinator

Career Progression Track

E

Track Level

FLSA Code

Administrative

Patient Sensitive Job Code?

No

Standard Hours per Week

40

Full Time or Part Time?

Full Time

Shift

Day

Work Schedule Summary

Monday – Friday between 8:00 am – 6:00 pm

VP Area

Academic Affairs

Department

00790 - Marriott Library - Operations

Location

Campus

City

Salt Lake City, UT

Type of Recruitment

External Posting

Pay Rate Range

$56,000 - $60,000

Close Date

12/01/2026

Priority Review Date (Note - Posting may close at any time)

10/14/2026