Knowledge Development Manager

🌟 We're Hiring: Knowledge Development Manager

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Full-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a knowledge-driven organization committed to capturing, developing, organizing, and sharing institutional knowledge that enables better decisions, stronger collaboration, and continuous organizational learning. Our distributed teams collaborate across Knowledge Management, Learning & Development, Information Technology, Human Resources, Operations, Research, Content, Data, and Executive Leadership to build accessible, scalable, and continuously evolving knowledge ecosystems.

The Role

We are seeking an experienced Knowledge Development Manager to lead organizational knowledge development, knowledge management programmes, content strategy, learning resources, and knowledge-sharing initiatives. The ideal candidate will identify critical knowledge needs, develop high-value knowledge assets, establish governance frameworks, and create systems that enable employees and stakeholders to discover, apply, and continuously improve organizational knowledge.

Key Responsibilities

• Develop and implement knowledge development strategies, knowledge management frameworks, content roadmaps, and organizational learning programmes aligned with business objectives.
• Identify critical knowledge gaps, expertise requirements, emerging capabilities, and opportunities for knowledge capture across business functions.
• Lead the development, review, organization, and lifecycle management of knowledge assets including guides, playbooks, manuals, procedures, research reports, case studies, FAQs, training materials, lessons learned, and best-practice libraries.
• Collaborate with Human Resources, Learning & Development, Information Technology, Operations, Research, Content, Data, Product, Legal, Compliance, and Executive Leadership to develop integrated knowledge programmes.
• Establish knowledge governance standards covering content ownership, metadata, taxonomy, version control, review cycles, permissions, information quality, retention, and archival practices.
• Design knowledge-sharing programmes that encourage subject-matter experts to capture and transfer institutional expertise.
• Develop communities of practice, expert networks, knowledge forums, internal academies, mentoring resources, workshops, webinars, and knowledge-sharing events.
• Conduct knowledge audits, stakeholder interviews, capability assessments, content gap analyses, information architecture reviews, and organizational learning assessments.
• Develop structured knowledge frameworks, competency models, knowledge maps, process libraries, best-practice repositories, and organizational memory systems.
• Establish processes for capturing lessons learned from projects, incidents, customer interactions, operational activities, research programmes, and business transformations.
• Monitor key performance indicators (KPIs) including knowledge asset utilization, search success, content quality, knowledge contribution, employee engagement, knowledge reuse, training effectiveness, knowledge gaps, and programme adoption.
• Conduct knowledge management reviews, content quality assessments, repository audits, user feedback studies, learning evaluations, and continuous improvement initiatives.
• Manage knowledge development budgets, content production resources, learning technologies, external consultants, subject-matter experts, knowledge platforms, and strategic partnerships.
• Drive digital transformation through artificial intelligence (AI)-powered knowledge discovery, enterprise search, generative AI, semantic search, knowledge graphs, automated content classification, intelligent recommendations, and conversational knowledge assistants.
• Utilize Microsoft SharePoint, Microsoft Teams, Confluence, Notion, ServiceNow Knowledge, Salesforce Knowledge, Miro, Figma, Microsoft 365, Power BI, Tableau, Learning Management Systems (LMS), Content Management Systems (CMS), and enterprise knowledge platforms.
• Develop knowledge dashboards, executive reports, capability assessments, content performance analyses, organizational learning reports, knowledge maturity assessments, and strategic recommendations for senior leadership.
• Lead, mentor, and develop knowledge management specialists, content developers, learning professionals, information architects, researchers, and multidisciplinary teams while fostering a culture of knowledge sharing, collaboration, curiosity, accountability, and continuous improvement.

Requirements

• Bachelor's degree in Knowledge Management, Information Science, Library Science, Education, Organizational Development, Business Administration, Communications, Human Resources, Information Technology, or a related field.
• Master's degree in Knowledge Management, Organizational Learning, Information Science, Business Administration (MBA), Learning & Development, or a related discipline is highly advantageous.
• Professional certifications in Knowledge Management, Learning & Development, Information Architecture, Content Strategy, Project Management, or related disciplines are preferred.
• Minimum 5 years of experience in knowledge management, organizational learning, content development, information management, learning and development, research, or related roles.
• At least 2 years of experience managing knowledge development programmes, knowledge repositories, content teams, organizational learning initiatives, or multidisciplinary knowledge projects preferred.
• Strong understanding of knowledge management, organizational learning, content strategy, information architecture, taxonomy, knowledge capture, communities of practice, content governance, and knowledge-sharing methodologies.
• Experience with Microsoft SharePoint, Microsoft Teams, Confluence, Notion, ServiceNow Knowledge, Salesforce Knowledge, Miro, Figma, Microsoft 365, Power BI, Tableau, LMS, CMS, and enterprise knowledge platforms.
• Familiarity with AI-powered enterprise search, generative AI, knowledge graphs, semantic search, natural language processing (NLP), automated content classification, intelligent knowledge assistants, and advanced knowledge analytics is highly advantageous.
• Strong leadership, communication, writing, facilitation, stakeholder management, analytical thinking, project management, organizational, and problem-solving skills.
• Ability to manage multiple knowledge development initiatives while balancing business priorities, content quality, subject-matter expertise, information governance, technology requirements, user needs, budgets, and delivery timelines.
• Ability to work effectively in a remote environment with distributed employees, subject-matter experts, technology teams, researchers, learning professionals, and global stakeholders, with occasional travel for workshops, knowledge forums, training programmes, conferences, and strategic planning sessions as required.

What We Offer

• Fully remote work arrangement with flexible collaboration across global knowledge, learning, technology, research, and business teams.
• Competitive compensation package with performance-based incentives.
• Comprehensive health and wellness benefits.
• Professional development and knowledge management leadership growth opportunities.
• Exposure to AI-powered knowledge systems, enterprise search, intelligent knowledge assistants, knowledge graphs, automated content technologies, and next-generation organizational learning platforms.
• Collaborative culture focused on knowledge sharing, innovation, learning, accessibility, and continuous improvement.
• Opportunity to strengthen organizational capability by transforming expertise and experience into accessible, reusable, and continuously improving knowledge.