Knowledge Management Analyst

The Knowledge Management Analyst works within the Office of Business Intelligence & Data (BID) to collect, organize, track, communicate, and foster the sharing of knowledge and information generated by and for the State Road & Tollway Authority (SRTA) The BID mission is to enable evidence-based and customer-focused enhancements to the statewide and Atlanta-region mobility networks. This mission is accomplished by providing thoughtful and systematic research, analysis, reporting, and program development services. The Knowledge Management Analyst works under the supervision of the Senior Knowledge Manager and other BID management including the Director of BID. Content managed by this position may include data and analysis results; research reports; presentation materials; reports on projects-in-progress and completed milestones; documentation of job roles; process details and workflows; program histories; process improvement histories; lessons learned from projects, initiatives, conferences, and training; meeting minutes; and other content that may be identified by or with BID management.

Responsibilities

This position primarily deals with content management, technical communication, and knowledge management coordination:

· Assist to organize and maintain content within BID’s electronic files

· Assist to maintain organizational content on the SRTA Intranet

· Assist BID team members to convene, organize, and document the progress and outcomes of cross-departmental working groups

· Receive and respond to new requests through the BID ticketing system

· Assist BID team members to monitor and balance their project workloads related to ad-hoc data requests and ongoing projects

· Assist BID team members to clarify and document business processes

· Communicate with internal clients across the State Mobility Authorities, and with BID teammates, to clarify requests, negotiate deadlines, and track progress

· Resolve data requests that can be readily answered with existing self-service analytics and reports through the Authorities’ business intelligence portal

· Create technical documents, presentation slides, and meeting materials as identified by BID management

· Perform other duties as assigned by Management

Technical Competencies

· Ability to establish and maintain effective working relationships in a team environment

· Ability to understand qualitative, quantitative, and statistical analyses, and to communicate (translate) technical content to various (often non-technical) audiences

· Strong critical thinking skills, including an ability to ask insightful questions to gain clarity regarding methodologies, processes, and results

· Strong communication skills including written, oral, visual/graphical, and document design

· Very strong organizational skills with respect to document management

· Proficiency with Microsoft Office tools including Word, PowerPoint, and Excel

· Proficiency with Microsoft SharePoint; experience using Copilot for SharePoint is desirable.

· Ability to quickly learn new tools, systems, and processes with training

· Experience using Adobe products including Captivate and/or Photoshop desirable

· Experience using workload tracking tools (ServiceNow, FreshService, Microsoft DevOps, Jira, etc.) desirable

· Experience using interactive dashboards (Tableau, Power BI, etc.) desirable

· Research experience, and project management experience desirable

Minimum Qualifications

Bachelor’s degree from an accredited college or university AND one (1) year of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis. Applicants must possess SRTA’s core values of Customer Focus, Innovation, Diversity, Collaboration, and Integrity.

Preferred Qualifications

Education or experience specifically related to library science, technical communications, journalism, education or training, and/or a field relevant to transportation, tolling, public policy, engineering, science, or social science with demonstrated ability and experience with collecting, organizing, understanding, and communicating (translating) technical information for various uses and audiences.

Pay: $60,000.00 - $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Commuter assistance
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Atlanta, GA 30303