Knowledge Management Specialist

Knowledge Management Specialist is responsible for maintaining and improving the organization’s operational knowledge and process documentation. This role ensures that Standard Operating Procedures (SOPs), Wiki pages, training materials, and project documentation remain accurate, up to date, accessible, and aligned with the latest operational processes.

The role will work closely with Operational, Finance, Project, and other cross-functional teams to identify process changes, gather operational feedback, update documentation, and ensure that teams are properly trained on new or revised processes.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working with documentation, knowledge-management platforms, and multiple stakeholders. This role requires someone who can turn complex operational processes into clear, easy-to-understand documentation and learning materials.

Job Description:

1. Conduct a comprehensive review of all SOPs regularly to ensure accuracy, relevance, and alignment with current operational processes.
2. Update and maintain SOPs based on process changes, new project launches, system updates, and operational feedback
3. Coordinate with cross-functional teams to review, validate, and approve SOPs and operational documentation
4. Create and maintain dedicated Wiki pages for new projects, processes, tools, and operational initiatives.
5. Develop video tutorials to explain project workflows, system processes, and operational procedures
6. Prepare training materials, presentation decks, process guides, FAQs, and other knowledge-sharing materials
7. Support knowledge-sharing sessions and refresher training to ensure teams remain familiar with important processes and updates

Required Skills & Qualifications:

1. Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is a plus
2. Strong understanding, written and verbal communication skills in English
3. Excellent documentation and proofreading skills with strong attention to detail
4. Strong organizational and time-management skills, with the ability to manage multiple tasks and deadlines
5. Comfortable working with SOPs, process documentation, and structured workflows
6. Able to understand complex processes and translate them into clear, easy-to-follow instructions.
7. Strong coordination and follow-up skills when working with multiple stakeholders.
8. Proficient in Microsoft Office or Google Workspace, particularly Google Docs, Google Sheets, Google Slides, and/or Microsoft Excel and PowerPoint.
9. Comfortable working with Wiki, knowledge-management, documentation, or collaboration platforms.
10. Basic skills in creating presentation materials and instructional content.
11. Willingness to learn new systems, tools, and operational processes quickly
12. Proficiency with lightweight video recording and screen capture tools (Canva, Capcut, etc)