Knowledge Manager*

Your Role As Knowledge Manager you are the owner of a global, structured single source of truth for customer service knowledge - aggregating, validating, and publishing technical and operational content that empowers dealers, regions, and internal teams to resolve issues efficiently.

You work closely with our Training Academy and provide input for new training programs.

Your Tasks

• Own and manage the global Customer Service Knowledge Base as the central source of information for dealers, regions, and internal teams
• Create and maintain service and troubleshooting documentation, including new product information as well as safety and quality updates
• Consolidate and ensure the quality of technical knowledge from various business functions and international regions
• Drive training needs and priorities while coordinating and approving relevant learning content in collaboration with the Academy
• Manage the knowledge management platform and actively coordinate with Technical Support, Engineering, R&D, and other key stakeholders

Your Profile

• Minimum 5 years of professional experience in Aftersales, Service, Product Support, or Training environments
• Experience in knowledge management or technical documentation is an advantage
• Strong technical understanding, ideally in motorcycle technology and diagnostics
• Very good German and English skills, as well as proficiency in Microsoft Office and relevant service tools
• Analytical, structured, and strong communication skills with a high affinity for technology; motorcycle-related experience is a plus

What you can look forward to

• The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
• An attractive and performance-related salary based on qualifications and professional experience from € 53.241,02 gross per year (extra payment possible).

Benefits

• Flexible Work Hours
• Professional Development
• Health and Fitness
• Childcare
• Special Employee Benefits
• Welcome Aboard
• Work from Home
• Free Coffee
• Corporate Benefits