Knowledge Manager

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The Knowledge Manager is responsible for building, governing, and optimizing the knowledge base to improve service efficiency, reduce escalations, and enable consistent support delivery.

", "qualification": "

6-10 years in IT operations, knowledge management, or service delivery.

Experience with knowledge frameworks and KM tools. Strong documentation and process governance skills. Analytical mindset with focus on continuous improvement.

", " ": "

Capture and maintain knowledge articles and runbooks. Ensure knowledge is accurate, current, and usable. Define and enforce knowledge management standards. Drive shift-left through knowledge reuse.

Analyze gaps and improve documentation coverage.

Support multiple operational domains (desktop, DC ops, inventory).

", "requirements": "

Capture and maintain knowledge articles and runbooks. Ensure knowledge is accurate, current, and usable. Define and enforce knowledge management standards. Drive shift-left through knowledge reuse.

Analyze gaps and improve documentation coverage.

Support multiple operational domains (desktop, DC ops, inventory).

", "posted_on": "Posted today", "

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