Knowledge Services - Systems Operations Engineer

The Systems Operations Engineer is responsible for the reliability, security, and evolution of the infrastructure underpinning Nokia’s Customer Documentation ecosystem. The environment includes cloud-hosted services and virtual machines in multiple data centers, with a mix of platforms (including GCP and other cloud or virtualized infrastructures). This role is the primary point of contact for all technical matters related to the documentation ecosystem across NI and other Nokia teams, ensuring smooth operations, robust integrations, and a consistently high-quality experience for our customers.

How You Will Contribute And What You Will Learn Your responsibilities

• Run and maintain Linux servers and services across cloud and virtualized environments (including GCP and on‑prem VMs).
• Manage server user accounts, access rights, and compliance with Nokia security policies.
• Install, upgrade, and patch base software and applications on servers.
• Diagnose and resolve issues across servers, applications, databases, and integrations; drive root‑cause fixes.
• Administer and optimize PostgreSQL databases, including backup and recovery.
• Configure and support Apache HTTP Server, Azure SSO integrations, and Git‑based workflows.
• Develop automation and tooling using Perl, Python, and shell scripts.
• Project‑manage new tools and platform initiatives within the tools team (scoping, planning, coordination, and communication with stakeholders).
• Document architectures, configurations, and operational procedures; collaborate closely with product, IT, and security teams.

You’ll Succeed in This Role If You

• Enjoy solving problems and improving developer and documentation workflows
• Can work independently while collaborating with cross‑functional teams
• Communicate clearly with both technical and non‑technical stakeholders
• Pay close attention to detail and take pride in delivering high‑quality solutions

Requirements KEY SKILLS AND EXPERIENCE

• Experience operating Linux servers in cloud/virtualized environments (GCP, Azure, or AWS).
• Strong skills in scripting (Perl, Python, shell) and SQL/PostgreSQL.
• Practical experience with Apache, identity/SSO (Azure AD/SAML/OIDC), and Git.
• Solid understanding of IT security practices and disciplined documentation habits.
• Project Management across teams
• Ability to work independently, communicate clearly, and coordinate with multiple teams.

Nice to Have

• Knowledge of IP or Optical networking technologies
• Experience with technical documentation systems or publishing pipelines
• Familiarity with structured content and automation‑based documentation approaches

About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .