Knowledge System Administrator

The Knowledge System Administrator is responsible for the overall management, maintenance, and optimization of the organization's telecom knowledge management platform. This role ensures system reliability, security, and performance while administering user access, workflows, content taxonomy, and data governance standards. The administrator works closely with IT teams, vendors, and Knowledge Management leaders to implement system enhancements, resolve technical issues, develop reporting and analytics solutions, and support users through training and documentation. The role plays a critical part in maintaining the integrity, accessibility, and effectiveness of the knowledge base to support business operations and informed decision-making.

Required Professional and Technical Expertise

• BA/BS degree in Information Systems, Computer Science, Business, or related field

• Advanced degree or professional certification in systems administration, data management, or IT

• Strong technical aptitude with experience managing content management systems or enterprise tools

• Intermediate understanding of reporting, databases, and statistical analysis

• Strong cognitive skills including analysis, problem solving, and decision making

• Excellent organizational and time‑management skills

• Effective interpersonal skills

• Strong PC skills (Excel, PowerPoint, Word)

• Ability to troubleshoot unusual or complex system issues

Preferred Behaviors:

• Highly innovative and proactive

• Able to work independently and collaboratively

• Strong attention to detail

• Able to build relationships with business leaders and IT teams

Preferred Experience:

• Experience with SQL, MS Access, or enterprise CMS platforms

• Telecom or contact center system‑administration experience

• Exposure to digital knowledge platforms or automation tools