[Korea] Guest Service Agent

JOB OVERVIEW

• Perform Night Audit and End of Day procedures per SOP checklist when rostered on night shift.
• Process routine no-show, cancellation, and pseudo-account entries.
• Change room assignments within available inventory per SOP.
• Offer minor guest service recovery gestures (e.g., small amenities) in line with the approved Compensation Guide.
• Approve credit limit overrides or write off guest charges.
• Make overbooking "bumping" decisions independently.
• Approve refunds or compensation beyond GSA-level limits defined in the Compensation Guide.
• Authorize rate changes outside published rate codes.

QUALIFICATIONS & REQUIREMENTS

• High school diploma or above; hospitality/tourism-related education preferred.
• Prior front office or customer service experience preferred.
• PMS (Property Management System) experience an advantage.
• Korean fluency required; conversational English preferred.
• Willingness to work rotating shifts, including overnight/night shift.

TRAVELODGE HOTELS ASIA CORE VALUES

• Be Real - Be yourself
• Be Accountable - Fix the problem and find the solution without delay
• Be Loyal - Cooperate with others to achieve common goals/ results
• Be Respectable - Show respect for diversity and employees’ contributions
• Be Passionate - Be committed and give our best regardless of positions