Korean Customer Service Representative

BettingJobs is working with a fast-growing international operator that supports multiple brands and is expanding its customer operations team in Cyprus . With strong growth plans and a genuinely multicultural working environment, this is an opportunity to build a long-term customer support career within a business that invests heavily in its people and its customer experience.

The role sits at the heart of the customer journey, supporting players across several brands through live chat, email and phone. You'll handle everything from account queries to service requests and complaints, working closely with internal teams to make sure every issue is resolved quickly and properly. It would suit someone fluent in Korean and English who enjoys problem-solving, thrives in a fast-paced, shift-based environment, and is open to relocating to Cyprus for a fresh start with genuine career progression on offer.

Responsibilities:

• Handle customer enquiries across multiple channels in a professional, efficient manner
• Provide consistent, high-quality support across several brands
• Assist customers with account questions, general queries and service requests
• Identify, investigate and resolve customer issues in a timely manner
• Maintain accurate records of customer interactions, feedback and complaints
• Liaise with internal teams to ensure customer concerns are properly addressed
• Keep up to date with product knowledge, company policies and procedures
• Support customers in both Korean and English with clear, professional communication

Requirements:

• Fluent Korean, written and spoken
• Good level of English, written and spoken
• Previous experience in customer service, customer support, sales, telephone support or another customer-facing role
• Comfortable working shifts, including weekends and public holidays
• Strong communication and problem-solving skills
• Open to relocating to Cyprus, with relocation and visa support provided
• Previous iGaming experience is an advantage
• Experience supporting customers via live chat, email or phone
• Additional languages are an advantage