Q
Qroad
Korean Game Support
Skills
Testing & QACustomer Support
1 year ago
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Important information
Contract type:
Permanent
Location:
Pasig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
12 September 2026
What they need
- Effectively communicate with players to understand their needs and demands.
- Answer customer support tickets, emails, user reviews, chats, and/or comments in a professional, respectful, and timely manner.
- Maintain, moderate, and provide customer support on all social media accounts, forums, and official review stores related to the product.
- Provide reports on community feedback, buzz, and viral coverage.
- Maintain social network presence including Facebook, Twitter, and other social media platforms.
- Highlight any players’ concerns and issues observed on social media and forums to the respective teams.
- Manage and report on content, events, and activities.
- Study and familiarize with the game to understand gameplay processes and mechanics.
- Collect, investigate, process, and document various data regarding in-game issues, exploits, and bugs.
- Assist the immediate supervisor, team leader, or client with tasks assigned from time to time.
- Translate game-related support content, reports, and communications between Korean and English with accuracy and cultural sensitivity.
- Respond to player inquiries and concerns in both Korean and English across support channels and social media platforms.
- Ensure all documentation, reports, and feedback are consistently delivered in both languages when required.
- Proficiency in Korean (written & verbal). Non-native speakers are welcome to apply.
- Experience in customer service, game support, Quality Assurance or related fields is a plus.
- Strong communication and problem-solving skills.
- Ability to multitask and work in a fast-paced gaming environment.
- Knowledge or interest in the gaming industry is highly preferred.
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