Korean Speaker

About the role

An exciting opportunity to further develop your career in the dynamic field of IT networking, where you will gain hands-on exposure to areas such as Collaboration, Enterprise Networking, Service Provider Networking, and Network Security while enhancing your technical and problem-solving skills.

Key responsibilities

• Assist senior engineers in troubleshooting and resolving network incidents for Korean-speaking end-customers, under guidance.

• Document technical issues and resolutions clearly and concisely in both English and Korean.

• Collaborate effectively with team members across different tiers (Tier 1, 2, 3) and internal stakeholders.

• Continuously learn and adapt to new technologies and customer requirements in a dynamic environment.

About you

• Bachelor's degree in Linguistics, Computer Science, or a related field.
• Minimum of 6 months of working experience in networking or related IT support roles (e.g., service desk/support, IT helpdesk, or network support).
• Near-native fluency in Korean (written and spoken).
• Good English communication skills (written and verbal).
• High level of curiosity and eagerness to learn.
• Strong interest in building a career in IT networking.