Kronos Analyst (UKG Workforce Central) | BPO

Foundever is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race/origin, religion, color, gender, sexual orientation, marital status, veteran status or disability status.

ABOUT US

As caring for customers becomes the differentiator that drives consumer engagement and spend, Foundever is advancing its position as a world leader in outsourced customer experience innovation. With over 30 years of industry-leading experience, Foundever’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries. Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Foundever collaborates with some of the best-known global brands to help consistently deliver outstanding customer experiences. Foundever is a subsidiary of Groupe Acticall. Visit www.foundever.com to learn more.

POSITION SUMMARY:

• Key contributor in the comprehensive delivery of high-quality support to end users on Kronos Timekeeping.
• Developing user/client requirements and documenting business and technical implementation plan.
• Developing program specifications for system components.
• Developing system interfaces using Kronos utilities.
• Providing security and user maintenance functions.
• Providing management and users with ongoing project status and issues resolution.
• Test and review the quality of developed programs.
• Test and review the quality of overall system.
• Assure quality and integrity of final production implementation – compliance with committed function, dates, data integrity, and performance.

JOB DESCRIPTION/DUTIES:

• Responsible for developing, testing, debugging and managing Kronos WorkForce Central application
• Use of knowledge and experience to resolve difficult problems submitted by end-users
• Participates in design and implementation of complex projects while ensuring adherence to the compliance and security guideline of the organization
• Ensure suitable Disaster Recovery plans are created and maintained
• Supporting migration of new sites and countries to the Global Kronos instance
• Collaborates with external teams and stakeholders to coordinate deliverables.
• Writes testable, performant code with unit tests and documents the features and approaches
• Provide direction to and review work of team members around configuration and interfaces

REQUIREMENTS:

• Experience managing on-premise Timekeeping solutions
• Excellent analytical and problem-solving skills
• Business Analytics, and project planning and deployment experience
• Knowledge of UKG Workforce Integration Manager (WIM) and Workforce Setup Data Manager(SDM)
• 1 year of IT experience with Kronos/UKG on-premise and cloud applications; 1 year experience working with UKG Workforce Central
• 4-year degree in a related field or a combination of education and relevant experience
• Expert in UKG Time and Attendance; experience using Oracle and/or Microsoft SQL Server databases, WIM