Kronos Consultant

Application Support

• Provide Level 2 and Level 3 support for UKG Pro WFM (Kronos) applications.
• Troubleshoot and resolve incidents, service requests, and system-related issues within defined service levels.
• Support workforce management processes including:
• Timekeeping
• Attendance Management
• Absence Management
• Advanced Scheduling
• Analytics and Reporting
• Time Clock Configuration and Support
• Monitor application performance and identify opportunities to improve system stability.
• Perform root cause analysis for recurring incidents and recommend preventive actions.

User Support & Stakeholder Engagement

• Act as a trusted point of contact for end users and business stakeholders.
• Analyze and address user-reported issues with a customer-focused approach.
• Conduct troubleshooting sessions with users to gather requirements and resolve operational challenges.
• Communicate incident status, resolutions, and workarounds clearly to both technical and non-technical audiences.
• Build strong relationships with HR, Operations, Payroll, and Plant teams.

Incident, Problem & Change Management

• Manage incidents, service requests, and problem tickets through ServiceNow or similar ITSM tools.
• Participate in Problem Management activities to reduce repeat incidents.
• Support Change Management processes by validating configuration changes and promoting best practices.
• Collaborate with vendor support teams when escalation is required.

Required Qualifications

• 3 years of experience supporting Kronos/UKG Workforce Management applications.
• Strong functional knowledge of:
• UKG Pro WFM / Kronos Dimensions
• Timekeeping
• Scheduling
• Absence Management
• Workforce Analytics
• Time Clock Administration
• Experience in application support or production support environments.
• Experience working directly with end users and business stakeholders.
• Strong troubleshooting and analytical skills.
• Knowledge of Incident, Problem, Service Request, and Change Management processes.
• Experience with ITSM platforms such as ServiceNow.
• Advanced English communication skills (written and verbal).