KYC Analyst

Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.

Responsibilities:

• This role will be responsible for carrying out the day-to-day processes within the KYC Team
• Monitor and action all ingoing and outgoing verification activity
• Ensure with the KYC team, ensure group ‘Know Your Customer’ (KYC), AML (Anti-Money Laundering) and Responsible Gaming strategy is performed in line with regulatory compliance requirements
• Deal with incoming KYC related escalations from Customer Service
• Process member Cash Out requests in line with Group AML and KYC policies
• Monitor 3rd party payment systems to identify potential technical issues
• Problem solving and investigation of day-to-day issues
• Close communication with VIP team to ensure that all fraud, KYC, EDD, risk & AML requirements are satisfied for high value player relationships
• Verify member identity documents for multiple states & jurisdictions
• Act as a liaison between members and internal Management & Technical Teams & 3rd party supplier contacts
• Assist player onboarding during the KYC process

Why You'll Love Working Here

Join a team where the culture hits just as hard as the wins:

• Competitive pay with performance bonuses
• Medical, dental and vision plan options
• 401(k) matching for long-term wins
• Monthly socials and team building events
• Home office allowance to level up your remote set up
• Work-from-anywhere month (yes, really!)
• Downtown office with snacks, games and unbeatable energy

Salary: $54,000 to $58,000 USD

#LI-OP1

Experience

Preferred

• 1+ year experience in document review/verification
• 1+ year in customer support/dealing with customer queries
• Experience troubleshooting and problem solving skills
• Collaborative attitude and strong work ethic
• Experience in online gambling or the banking industry
• Experience with Geocomply, LexisNexis and Sharepoint
• Experience or Intermediate skill in Excel/Office
• Experience of risk management, internet industry and online payment mechanisms
• Experience customer support/dealing with customer queries
• Experience in document review/verification
• Meticulous attention to detail and ability to learn quickly from mistakes
• Demonstrate fluency in both English and Spanish (preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.