KYC Associate

Key Responsibilities

• Lead and manage the VKYC operations team to ensure smooth execution of daily video verification activities.
• Ensure strict compliance with RBI guidelines, internal policies, and audit standards throughout the VKYC process.
• Implement and monitor quality control frameworks to prevent fraud, detect discrepancies, and maintain data accuracy.
• Provide direction and support to the team in handling escalations, complex cases, and customer queries.
• Collaborate with compliance, technology, and operations teams to integrate regulatory changes, system upgrades, and process improvements.
• Monitor and report operational performance metrics (TAT, success rates, error rates, customer satisfaction, etc.) to senior management.
• Drive automation, digital adoption, and process optimization initiatives to enhance efficiency and customer experience.
• Conduct regular training and development programs to strengthen team expertise in compliance, systems, and customer interaction.
• Identify process gaps and implement corrective measures for continuous improvement.
• Uphold the highest standards of data security, confidentiality, and customer service in all VKYC activities.

Eligibility Criteria

• Bachelor’s or Master’s degree in Business Administration, Finance, or a related field.
• Minimum 5–7 years of relevant experience in managing Video KYC operations within Banks, NBFCs, or Fintech organizations.

Skills & Competencies

• Strong leadership and people management skills with a proven ability to lead high-performing teams.
• Excellent communication, presentation, and interpersonal skills.
• Proficiency in handling customer interactions over video calls with professionalism.
• In-depth knowledge of KYC/AML guidelines and regulatory frameworks (preferred).
• High attention to detail and accuracy in compliance-driven environments.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work under pressure and manage operations within strict timelines