KYC Associate

• Provide initial assessment on individual account application.
• Conduct accurate and timely due diligence reviews of all customers account and transactions.
• Responsible in requesting KYC information, documentation for review and verification of accounts for initial risk assessment on new customers.
• Periodically evaluate existing customers according to established policies and procedures to ensure that the information in the system is current and up to date.
• Perform periodic review on clients’ profiles and refresh documentation as necessary.
• Analyze data and trends and escalate suspicious customer information in compliance with company standards on FRAUD/Anti-Money Laundering regulations.
• Identify possible opportunities and pain points to strengthen and improve engagement with customers through existing CRM tools.
• Conduct sales activities pertaining to available products being offered in the market.
• Perform others tasks as may be assigned.
• Keep records of customer interactions, process customer accounts, and file documents.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Meet personal/customer service team sales targets and call handling quotas.

Qualifications:

• At least a college-level education
• At least 1 year of experience in KYC operations or a related field