KYC Associate

Flexible working hours (10am - 7pm) with 5 working days & 2 days off per week (Willing to work on rotating shifts including weekends and public holidays).

The KYC team is dedicated to maintaining security and trust by implementing robust customer and business verification procedures, conducting thorough risk assessments, and upholding regulatory standards while facilitating seamless, compliant cryptocurrency transactions. The KYC Associate performs initial customer verification processes, handles document validation, and conducts basic identity checks while maintaining compliance with standard KYC protocols and regulatory requirements.

Responsibilities:

• Perform the customer onboarding process based on company policies, procedures, and regulations, especially AML requirements and standard
• Perform the due diligence on new customers by requesting the KYC information, documentation, review, and verification of received documentation
• Evaluate existing high-risk customer accounts according to established company policies, procedures, and regulations
• Handle customer requests to increase their daily limits as per company policies
• Maintain regular contact with customers both voice and non-voice support to keep customer profiles updated with excellent customer experience.
• Perform daily operational tasks by complying with the company policy
• Perform any additional tasks concerning KYC

Qualifications:

• Bachelor’s degree in any field.
• Minimum 1 year of experience in KYC, credit analysis, fraud management, or any related role.
• Good verbal and written communication skills in both Thai and English.
• Flexible working hours with 5 working days a week (Willing to work on rotating shifts including weekends and public holidays).

Nice to have:

• Experienced in cryptocurrency, banking, online payments, exchanges, or trading
• Good understanding of KYC/AMLO requirements
• Work experience in a high-growth startup or tech company
• Proficiency in computer literacy skills, especially Google Sheets and Excel

To ensure professional integrity and compliance with regulatory requirements, all selected candidates are responsible for providing documentation for a comprehensive background check. Depending on the role, this may include:

• Criminal Record Disclosure
• Credit Bureau Report
• Professional Due Diligence & Employment Verification

These checks are conducted after the interview stage and prior to your start date to verify qualifications and suitability for employment. The company shall review all findings fairly and in accordance with applicable laws. Should any information in your report lead to a potential adverse employment decision, the company shall follow the necessary processes before a final determination is made.