KYC Manager

About the role

Team Head, CVT (KYC) leads and manages a team of individuals, ensuring optimum performance and quality, escalating issues / potential issues arising or on the horizon, delivering the required performance on time and of the expected quality. The Team Head manages tasks assignment to staff members of CVT (KYC), supervises staff members' performance and to achieve predetermined team and individual targets. The Team Head is responsible for providing regular reporting to Client Verification Team (CVT) Department Head, coordinating CVT related projects, maintaining communication with stakeholders, and performing escalations if required.

In addition, the Team Head will also perform Reviewer specific responsibilities as defined within the global Client Lifecycle Management (CLM) procedure, and act as the coordinator of front to back KYC processes under the guidance and supervision of CVT Department Head. The Team Head is also responsible to ensure team members are kept up to date on latest developments within the remit of the CVT team and ensure team members receive necessary training to ensure that they are able to perform their tasks to the standards expected by Commerzbank A.G..

Key responsibilities

• Comply with Commerzbank's Code of Conduct and understand all relevant workflows, guidelines, policies, and procedures essential for the role, including the Global Client Lifecycle Management (GCLM), Global Screening, and WLF Screening procedures and their local addenda
• Understand client coverage / segmentation and products / services offered to client, as well as CGSS structure
• Ensure transparent, consistent communication of goals, expectations, and feedback and provide appropriate stakeholder management with timely and accurate information
• Set measurable goals, monitor performance, provide feedback, and support career development of team members
• Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks
• Implement strategies to keep team members motivated, recognize efforts, and support work-life balance
• Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability
• Liaise with relevant teams to clarify and resolve issues as they arise and provide advice as SME to stakeholders and / or other team members
• Handle tasks related to the on-boarding, regular and event-driven reviews, account opening, closure, and off-boarding of FI, Corporate Clients and NBFIs
• Review Customer Due Diligence documentation to ensure completeness and accuracy of mandatory KYC information and verify client information and documentation, including identity, Beneficial Ownership, and Bearer shares

About you

• College degree in a Business-related / Banking / Finance discipline or similar education
• Completed apprenticeship / training in the financial industry or similar experience
• KYC / Compliance Certification preferred

Specialist knowledge (work experience, further qualification):

• At least 5 years professional experience in Client On-boarding (KYC) and/or Account Admin operations and Anti-Money Laundering functions at a large financial institution.
• Working experience in an international environment is a plus.
• Experience in a leadership/management role; extensive product, market and regulatory knowledge.
• Strong interpersonal skill set, particularly in a cross-cultural environment.
• Ability to quickly comprehend, simplify and present complex structures, issues and challenges to broad audiences.
• Multi-year professional experience in operations at a large financial institution.
• Advanced knowledge of Financial Crime prevention, local and international sanctions and KYC.
• Ability to review and understand business and legal documents required for the KYC process.
• Experience in conducting screenings and handling of potential matches to adverse news, designated sanctions targets and prohibited persons lists.
• Ability to review and evaluate documentation of conducted Customer Due Diligence.