KYC Supervisor

Who you are

• You have at least 3 years of experience in KYC/AML/Financial Security at a fintech, payment institution, bank, or fast-paced start-up/scale-up environment. Preferably with at least 1 year of experience as a team supervisor/ mentor
• You have a strong understanding of the AML/CFT regulatory framework and a "protect mindset"
• You have hands-on experience managing team performance, including setting and tracking KPIs, monitoring productivity metrics, and running structured coaching or training programs to drive continuous improvement
• You're confident onboarding and training new team members, helping them ramp up quickly and embed best practices from day one
• You enjoy streamlining internal processes to improve operational efficiency and scalability
• You're data-driven, with strong analytical skills and attention to detail
• You know how to prioritize in a fast-paced production environment and can manage urgent cases effectively without compromising on compliance
• You are highly proficient with modern compliance tools and CRMs (e.g., Zendesk, Forest, Next Matter) and are eager to master and champion new technologies
• You're proactive, hands-on, and love getting things done
• Excellent communication skills in English and fluent in either German, Dutch, French, Spanish or Italian
• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door
• It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!

What the job involves

• We are seeking a highly motivated and experienced KYC Supervisor as a Freelance to join our rapidly expanding team. Swan primarily onboards small and medium-sized companies and self-employed freelancers opening business accounts. While we use the term "KYC," it also refers to Know-Your-Business (KYB) processes
• In this role, you will bridge the gap between strategy and execution. You’ll dedicate a significant portion of your time to hands-on individual contributions—reviewing complex alerts and handling edge cases—while simultaneously driving team growth through direct coaching and technical training
• Individual Contributions:
• Conduct thorough KYC/KYB reviews with a keen eye for detail, ensuring strict adherence to current laws and internal regulations
• Resolve complex cases and edge situations, providing customized solutions that meet high compliance standards
• Maintain subject matter expertise by staying abreast of the latest advancements in compliance regulations and dedicating time to continuous professional development
• Coaching and Training:
• Onboard and train new members on KYC/SOP procedures, regulatory requirements, internal tools, and best practices for high-quality reviews
• Foster professional growth through regular 1:1s, providing actionable operational feedback to remove daily roadblocks
• Drive continuous improvement by identifying training gaps, creating individual development plans, and delivering targeted small-group training sessions
• Oversee daily team health by managing schedules, approving leave requests, and ensuring shift coverage to meet SLAs
• Operational and Strategic Development:
• Manage daily workflows, ensuring tasks align with team goals, SLAs are maintained, and quality remains consistently high
• Collaborate across departments, including Product, Engineering, and Risk, on ad-hoc projects to streamline and optimize KYC processes
• Implement and enhance procedures, maintaining momentum across stakeholder groups to ensure scalable and consistent operations
• Execute quality controls and lead continuous improvement projects to ensure the team consistently meets or exceeds performance targets

The application process

• We usually respond within a week
• Pre-screen: A 30-minute video call with our Talent Acquisition Manager, to get to know you, understand your career expectations, and answer your questions
• Hiring Manager: Interview with a Hiring Manager to evaluate the role-related skills and alignment with the mission (45 min)
• Case study: Take-home task to submit within 2 to 3 days, followed by a panel presentation (60 min)
• HR Interview: Interview with the HRBP of the Ops department (45 min)
• Final Interview: with our Chief Operations Officer (45 min)

Benefits

• ESOP packages available
• Flexible remote policy
• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib
• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax
• The best health insurance
• We provide a Swile card to cover your meal on work days
• Extra holidays (RTT)