L 1 - Support Professional

We are looking for L1 - Support person who can assists consumers experiencing technical trouble ranging from hardware and software issues to the navigation of the technology itself.

Desired Candidate Profile:

• Strong ability to communicate clearly and appropriately with executive and management level business partners, non-technical end users, technical subject matter experts and vendors

• Working closely with problem owners, SMEs and other stakeholders to identify problem scope and escalate IT service outages to specialize engineering

• Performing end-to-end incident management. Responsible for time critical User Service/ Infrastructure restoration, technical troubleshooting within complex IT systems environment.

• Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process.

• Escalating and communicating in a timely fashion the status of major incidents and problems with IT and business stakeholders including executive management.

• Should be willing to travel

Qualifications:

• BE/BTech (CS/IS) or BCA (No % Criteria)

Responsibilities:

• Selected candidates would be trained and will work in a front end client facing role and would be the first point of contact for any issues,

Skills:

• Must have excellent oral and written communication skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.