L0 Product Support Specialist

What youll do

• This role is a mix of supporting customers who reach out over live chat & emails.
• You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
• Recording and segregating technical issues and product requests from customers and routing them to product team.
• Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.

What makes you a good fit

• You care about creating a software service experience that parallels a Michelin star Italian restaurant.
• You genuinely like helping people and making them successful.
• You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement).
• Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
• You have a genuine interest in conversations with people from different backgrounds to learn about their lives.