L1 Application Support Developer – Java

L1 Application Support Developer – Java

Location: Montreal, Quebec, Canada
Experience: 3–5 Years
Language: French & English – Bilingual proficiency mandatory
Employment Type: Full-Time

Work Location: Montreal, Quebec, Canada [Remote]

Role Overview

We are looking for an experienced L1 Application Support Developer with Java skills to provide technical and production support for business-critical applications.

The ideal candidate will have 3–5 years of experience in application/production support, hands-on knowledge of Java, strong troubleshooting capabilities, and the ability to communicate effectively in both French and English.

Key Responsibilities

• Provide L1 application and production support for Java-based applications.
• Monitor applications, services, scheduled jobs, and system alerts.
• Troubleshoot and resolve user-reported technical and application issues.
• Analyze application logs, error messages, and system alerts to identify issues.
• Perform basic Java code-level investigation and debugging.
• Handle incidents, service requests, and support tickets within defined SLAs.
• Escalate complex issues to L2/L3 and development teams with appropriate analysis and documentation.
• Perform basic database queries and data validation using SQL.
• Support application availability and day-to-day production operations.
• Coordinate with development, infrastructure, database, and business teams.
• Maintain incident records, troubleshooting documentation, and knowledge-base articles.
• Communicate effectively with users and stakeholders in French and English.

Required Skills

• 3–5 years of experience in Application Support, Production Support, Technical Support, or a similar role.
• Hands-on knowledge of Java.
• Understanding of Java/J2EE-based applications.
• Good knowledge of SQL and relational databases.
• Familiarity with Linux/Unix commands and environments.
• Understanding of REST APIs, web services, and application integrations.
• Experience analyzing application and server logs.
• Familiarity with ticketing tools such as ServiceNow, Jira, or similar platforms.
• Understanding of incident management and production-support processes.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to work effectively in a fast-paced support environment.

Mandatory Language Requirement

Bilingual French & English proficiency is mandatory.

Candidates must be comfortable communicating with users, technical teams, and business stakeholders in both French and English, verbally and in writing.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
• Experience supporting enterprise or business-critical applications.
• Exposure to Spring / Spring Boot is an advantage.
• Familiarity with cloud platforms such as AWS, Azure, or GCP.
• Knowledge of monitoring and logging tools.
• ITIL knowledge or certification is an advantage.

Pay: $53,282.96-$123,165.93 per year

Work Location: Remote