L1 CUSTOMER EXPERIENCE

Job Information

• Date Opened 09/20/2025

• Industry Telecommunications

• Job Type Full time

• Salary 3-4L

• Required Skills

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• Work Experience 1-3 years

• City Coimbatore South

• State/Province Tamil Nadu

• Country India

• Zip/Postal Code 641044

About Us Skylink is at the forefront of India’s digital evolution, connecting people and

organizations with dependable, modern telecom solutions.

We deliver broadband, IPTV, and enterprise connectivity that support the way India

works, learns, and communicates. Our network is built for consistent, real-world

performance, ensuring uninterrupted digital experiences for homes, stable and secure

connectivity for businesses, and scalable, high-capacity solutions through our own data

center infrastructure.

As we expand across regions, Skylink remains committed to thoughtful innovation and

dependable service. Every solution we build is shaped by real customer needs, whether

it is supporting households, enabling business growth, or strengthening critical

infrastructure across communities.

Skylink is evolving with the needs of a rapidly digitizing nation, and our work reflects

that momentum. We value people who care about building reliable technology and

improving everyday connectivity. If you’re looking to contribute to meaningful,

long-term infrastructure, Skylink offers a place to do work that stands up to real-world

use.

Certification

CCNA

Job Description Job Title: Network Associate – L1 Department: Network Operations / ISP Reports To: Network Engineer / NOC Lead Job Summary The Network Associate – L1 will be responsible for providing first-level technical support, monitoring, and troubleshooting of network infrastructure for ISP services. The role involves handling customer complaints, monitoring network uptime, escalating unresolved issues, and ensuring smooth day-to-day operations.

Key Responsibilities

• Monitor network devices, links, and services using NMS tools and respond to alerts.
• Provide L1 technical support for internet leased line, broadband, and enterprise customers.
• Handle incidents and service requests logged by customers through calls, emails, or ticketing systems.
• Perform basic troubleshooting of routers, switches, modems, and ONTs.
• Escalate unresolved issues to L2/L3 or vendor support as per SLA.
• Document incidents, resolutions, and escalation activities in ticketing tools.
• Coordinate with field engineers for on-site support.
• Ensure adherence to SLA response and resolution timelines.
• Perform health checks, link monitoring, and proactive fault identification.
• Assist in configuration of basic network devices under guidance from senior engineers.

Work Conditions

• 24/7 shift operations (rotational shifts).
• Fast-paced ISP environment with strict SLA adherence.

Requirements Required Skills & Knowledge:

• Basic understanding of TCP/IP, DNS, DHCP, Routing, Switching, VLANs.
• Knowledge of ISP technologies like FTTH, Broadband, Wireless, MPLS, Leased Line.
• Familiarity with NOC operations and monitoring tools.
• Good troubleshooting skills for Layer 1 (Physical), Layer 2 (Data Link), and Layer 3 (Network) issues.
• Strong communication and customer handling skills.

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