L1 Data Centre Operator

About the Role:

Overview

The L1 Data Centre Operator is responsible for supporting day-to-day data centre operations, including infrastructure monitoring, initial troubleshooting, on-site operational support, and incident management. The role operates within a 24x7 shiftbased environment and works closely with technical teams, vendors, and other stakeholders to maintain reliable and efficient data centre operations.

Responsibilities

• Perform 24x7 monitoring of data centre infrastructure, including compute, cooling, power, and network environments.

• Monitor and respond to system alerts, perform initial diagnostics, and escalate incidents to the appropriate technical teams based on established procedures and service levels.

• Create, classify, update, and maintain incidents, service requests, and changes through the designated ITSM/ticketing system.

• Perform hands-on data centre support activities, including rack-and-stack, cabling and patching checks, equipment status verification, console access, and support for on-site technical teams or vendors.

• Conduct routine physical inspections of the data centre environment, including temperature, humidity, cooling systems, leak detection, power feeds, PDU, and alarm systems.

• Support asset and media handling, equipment movement, and data centre access activities in accordance with security and safety procedures.

• Maintain accurate ticket records, shift handover notes, operational logs, and daily/shift reports.

• Support SLA and service availability reporting and coordinate with relevant technical teams to ensure timely resolution of operational issues.

Qualifications

Must-Have Requirements

• 4–7 years of experience in data centre operations, IT infrastructure operations, or a related technical environment.

• Hands-on experience with data centre operations, including racking, structured cabling, equipment checks, power, cooling, and environmental monitoring.

• Familiarity with x86 server hardware and remote server management or console tools.

• Experience using infrastructure monitoring and alerting tools for operational monitoring and incident detection.

• Experience with ITSM/ticketing systems and basic incident and service request management.

• Basic understanding of operational procedures, troubleshooting, escalation, and service-level requirements.

• Willingness to work on a rotating 24x7 shift schedule, including nights, weekends, and public holidays where required.

• Fluent in Bahasa Indonesia with working proficiency in English.

Preferred Qualifications

• Experience working with GPU servers, GPU infrastructure, or high-density data centre environments.

• Exposure to GPU monitoring or telemetry.

• Experience with monitoring platforms such as NVIDIA DCGM, Grafana/Prometheus, SolarWinds, Nagios, or Zabbix.

• Familiarity with ManageEngine ITSM.

• Understanding of ITIL-based incident and request management.

• ITIL 4 Foundation, CompTIA Server+, equivalent OEM hardware certification, or NVIDIA NCA-AIIO certification is an advantage.

Key Attributes

• Strong attention to detail and awareness of data centre operational conditions.

• Good first-level troubleshooting and diagnostic skills.

• Able to respond promptly to alerts and operational incidents.

• Able to follow SOPs, runbooks, safety requirements, and escalation procedures.

• Good communication and documentation skills, particularly for ticket updates and shift handovers.

• Comfortable working in a 24x7 operational environment.

• Able to work collaboratively with L2/L3 technical teams, OEM engineers, vendors, and other stakeholders