T
TECEZE
L1 Deskside Support Engineer
5 days ago
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Important information
Contract type:
Permanent
Location:
Eden Prairie, MN, USA
Work mode:
Onsite
Published on:
16 October 2026
What they need
US-Citizen candidates preferred.
Job Summary:
- We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
- Key Responsibilities:
- Provide L1 technical support and troubleshoot user issues.
- Monitor and resolve incidents and service requests.
- Perform basic hardware, software, and network troubleshooting.
- Escalate complex issues to the appropriate support teams.
- Maintain proper documentation and follow IT support processes.
Required Skills:
- Experience in L1/Desktop Support or Service Desk support.
- Good knowledge of Windows, hardware, software, and basic networking.
- Strong troubleshooting and communication skills.
- Ability to work independently and manage support tickets effectively
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