L1 Desktop and Network Support

Key Duties:

• Support users via phone, email, or in person
• Troubleshoot Windows OS, Microsoft 365, and hardware issues
• Install and configure desktops, laptops, printers, and peripherals
• Handle password resets and user account management (Active Directory)
• Assist with basic network issues (Wi-Fi, VPN, LAN connectivity)
• Log, track, and update tickets using ITSM tools
• Perform system setup, software installation, and basic troubleshooting
• Escalate unresolved issues to L2/L3 teams

Skills Required:

• Basic knowledge of Windows OS and Microsoft 365
• Understanding of networking concepts (TCP/IP, DNS, DHCP)
• Familiarity with IT hardware and troubleshooting
• Good communication and customer service skills
• Ability to work in a team and handle multiple tasks

Good to Have:

• IT qualification (Diploma/Degree in IT or related field)
• Certifications such as CompTIA A+ or Network+
• Basic knowledge of Active Directory and VPN
• Experience with ticketing tools (ServiceNow, Freshservice, etc.)

Application Question(s):

• This role requires Full Time working rights. Kindly mention your Visa Type.

Experience:

• Network and Desktop Support: 2 years (Required)

Work Authorisation:

• Australia (Required)

Location:

• Roma QLD (Required)

Work Location: In person