L1 Desktop Engineer I Contract

L1 Desktop Engineer
Location: Central / West Region  
Employment Type: 12 Months Contract
Working Hours: Shift-based (Monday - Saturday) 

About the Role
Our client is looking for a Desktop Engineer (Level 1) to provide onsite and remote End User Computing (EUC) support within a campus, institute or enterprise environment.

Key Responsibilities

• Provide Level 1 deskside and remote support for IT incidents and service requests.
• Troubleshoot Windows and macOS devices, software and peripherals.
• Support laptops, desktops, printers, mobile devices and meeting room technologies.
• Manage and update tickets using ITSM platforms such as ServiceNow, Jira or BMC Remedy.
• Document troubleshooting activities and resolutions in line with SLA requirements.
• Monitor ticket queues and ensure timely resolution of incidents.
• Support endpoint services, software deployment and patch management.
• Contribute to knowledge articles and standard operating procedures.

Requirements

• Diploma/Degree in IT, Computer Science, Engineering or related disciplines.
• Minimum 2 years of EUC, Service Desk or IT Infrastructure support experience.
• Hands-on experience supportingWindows and Macintosh/macOS environments.
• Familiarity with Microsoft 365, Entra ID and Intune.
• Experience with hardware, peripherals, mobile devices and endpoint management.
• Knowledge of ITIL processes and ITSM platforms.
• Microsoft, ITIL, CompTIA or relevant certifications are advantageous.

Working Hours

• Shift 1: 7:30am – 4:30pm
• Shift 2: 10:30am – 9:30pm

Interested candidates are encouraged to apply with an updated CV.
How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume.

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Cheah Wei Ee
Team Lead - Contracting
EA Personnel No: R23114782
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248