L1 Desktop Support Engineer

Job Description – L1 Desktop Support Engineer

Company: SS Technologies
Location: Charni Road, Mumbai
Position: L1 Desktop Support Engineer
Experience: 1–2 Years
Employment Type: Full-Time
Work Location: Onsite

Job Summary

We are looking for an L1 Desktop Support Engineer to provide day-to-day IT support to users and ensure smooth functioning of desktops, laptops, network connectivity, and other IT equipment.

Key Responsibilities

• Provide L1 technical support to users for hardware and software-related issues.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and troubleshoot Windows operating systems and applications.
• Handle basic network troubleshooting, including LAN, Wi-Fi, and connectivity issues.
• Configure and troubleshoot Outlook, MS Office, antivirus, and other applications.
• Perform hardware and software installation, upgrades, and basic maintenance.
• Create, update, and close service tickets with proper resolution details.
• Assist users with password, login, and basic access-related issues.
• Maintain IT asset records and update inventory details when required.
• Escalate unresolved issues to the L2/concerned technical team.
• Follow IT support procedures and maintain proper documentation.
• Handle IT equipment/material delivery to client locations as and when required.
• Coordinate with internal teams and users for timely resolution of issues.

Required Skills

• Good knowledge of Windows 10/11.
• Basic knowledge of desktop and laptop hardware troubleshooting.
• Basic knowledge of LAN, Wi-Fi, IP addressing, DNS and DHCP.
• Knowledge of MS Office and Outlook troubleshooting.
• Good troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and handle multiple support requests.

Educational Qualification

• Graduate / Diploma in IT, Computer Science, Electronics, or a related field.
• Relevant IT certifications will be an added advantage.

Experience

1–2 years of experience in Desktop Support / IT Support / Helpdesk Support.

Preferred Candidate

• Immediate joiner or candidate with a short notice period will be preferred.
• Candidates who are comfortable working from the Charni Road, Mumbai location.
• Candidates with good communication skills and a customer-service-oriented approach.

Intrested candidate can share CV on [email protected]

Work Location: In person