L1 Engineer

Job Title: Service Operations Center (SOC) Engineer - L1

Location: Manesar

Experience: 1 to 3 Years

Job Summary

SOC Engineer (L1) is responsible for 24x7 monitoring and support of telecom network infrastructure to ensure maximum network availability and service quality. The role involves alarm monitoring, first-level troubleshooting, incident management, stakeholder coordination, and timely escalation of network issues in line with defined operational procedures and SLA commitments.

Key Responsibilities

• Monitor network alarms and events across telecom infrastructure on a 24x7 basis.
• Perform first-level troubleshooting for Transmission, OTN, SDH, DWDM, CEN, MPLS, ISP, WAN, IP, and Access Network issues.
• Create, update, track, and manage incident tickets through ITSM platforms.
• Escalate unresolved incidents to L2/L3 support teams as per the defined escalation matrix.
• Coordinate with field engineers, customers, vendors, and internal teams during fault isolation and restoration activities.
• Conduct proactive monitoring and identify potential network risks before they impact services.
• Ensure compliance with SLA commitments and operational processes.
• Maintain accurate incident logs, shift handover reports, and operational documentation.
• Support planned maintenance, network upgrades, and change management activities.
• Prepare and share daily, weekly, and monthly operational reports and dashboards.
• Participate in major incident management and bridge calls when required.

Required Skills & Competencies

Technical Skills

• Basic understanding of TCP/IP, Routing, Switching, MPLS, VPN, and WAN technologies.
• Knowledge of telecom transmission technologies including Fiber, Ethernet, Microwave, OTN, SDH, and DWDM.
• Familiarity with NOC monitoring tools, EMS/NMS platforms, and ticketing systems.
• Understanding of network troubleshooting methodologies and fault management processes.
• Basic knowledge of incident management, escalation handling, and service assurance operations.

Behavioral Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and coordination skills.
• Ability to work effectively in a 24x7 rotational shift environment.
• Strong partner and stakeholder collaboration skills.
• Good ownership and customer-centric approach.
• Effective escalation and incident management capabilities.

Educational Qualifications

• B.E./B.Tech in Electronics & Communication (ECE), Electrical & Electronics (EEE), Information Technology (IT), Computer Science (CSE), Telecommunications, Networking.

Preferred Certifications

The following certifications will be an added advantage:

• CCNA (Cisco Certified Network Associate)
• CCNP (Cisco Certified Network Professional)

Preferred Candidate Profile

• 1 to 3 years of experience in NOC, SOC, Telecom Operations, or Network Support.
• Basic exposure to telecom and enterprise network environments.
• Willingness to work in a fast-paced operational environment and rotational shifts.
• Strong learning attitude with the ability to quickly adapt to new technologies and processes.

Employment Type: Full-Time

Work Mode: On-site (Manesar)

Shift Requirement: 24x7 Rotational Shifts

Interested? We’d love to hear from you!
Email your updated resume to: [email protected]
WhatsApp your resume to: +91 9654 920 739

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person