L1 Engineer - JIRA / Confluence

Job highlights

• • Shifts and/ or unusual hours are required to accommodate the needs of the business
• • This role provides L1 support to Technology Support team members,engaging in application technical support and escalation when required

• Being able to use applications like ServiceNow / Slack / MS Office/JIRA/Pagerduty

• Accept registers Service Calls/ Tickets

• Classify Service Calls/ Tickets according to the specified options (L1, L2 L3)

• Collecting and documenting relevant data related to nature of issues

• Troubleshooting reported issues and routing tickets to appropriate groups

• Possess excellent communication and organizational skills, along with excellent interpersonal skills.

• Have demonstrated abilities to multi-task, including solid time management skills.

• This role provides L1 support to Technology Support team members, engaging in application technical support and escalation when required.

• Shifts and/ or unusual hours are required to accommodate the needs of the business