L1 Help Desk Engineer

Work Experience: 1 - 2 years

Work Location: Infopark, Kochi

Responsibilities:

• Answer inbound IT Helpdesk calls from customers across the globe and perform basic troubleshooting.

• Initiates follow up calls with customers.

• Responding to client IT support requests via chats, calls, and tickets.

• Providing technical support via remote access.

• Update and monitor ticketing systems.

Essential requirement:

• Excellent communication skills.

• Willing to work in rotational shift.

• Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.

• Good knowledge of working with Windows and MacOS systems.

• Proficient knowledge of computer systems and their peripherals.

• Experience in SharePoint Online, Microsoft Office 365, Ms Outlook, Ms Word, Ms Excel, OneDrive etc is essential.

• Minimum 6 months voice experience in International Technical Support preferred.

• Knowledge in infrastructure concepts like Active Directory, Windows Servers, DNS, DHCP, RDP, AV, VM, MDM, Backup, VLAN, VPN, Servers, Firewall, Router, switch, Printer etc. would be an added advantage