Teckvalley India
L1 IT Support Engineer
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
11 August 2026
What they need
Key Skills
Active Directory, Windows Desktop, Mac Os, Microsoft Office, O365 Support, Basic Networking (lan, Wi-fi, Vpn), Ticketing Tools (servicenow/jira/freshdesk), Remote Desktop Tools, Hardware/printer Troubleshooting, Good Communication And Customer Service Skills
Job Description
We are looking for a proactive and customer-focused L1 IT Support Engineer to join our IT Operations/Service Desk team. The candidate will be the first point of contact for employees facing technical issues, responsible for logging, triaging, and resolving common IT problems related to desktops, laptops, applications, and network connectivity. This role requires strong troubleshooting fundamentals, a helpful attitude, and the ability to work within defined SLAs while escalating unresolved issues to higher support tiers.
This position is open for an online interview. You can start by registering, downloading the app, and beginning your interview at your convenience.
I have carefully reviewed all the details of this job description and would like to start the interview immediately.
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