L1 IT Support Engineer (West)

Job Overview and Responsibilities

:

Support IT Projects

• Assists IT Specialist in daily IT operation tasks.
• Assist in the implementation and rollout of new IT-related projects across the organization.

Vendor Coordination and Integration

• To effectively coordinate with incumbent vendors for the Zebra mobile computers, tablets and IT related equipment repair and related services to ensure continuity and compatibility.

Handling IT Service Requests

• Provide IT technical support to end users such as PC hardware & software, MS Windows & Offices, RF/PDA, Printers, Network, APs, Wireless LAN, CCTV, Google Suite, Email, Mobile devices, WMS & other in-house applications.

Documentation

• To update the helpdesk on daily incidents, unlock accounts, update tickets on task completed activity.
• Maintain confidentiality and comply with our IT policies.

Desktop Management and Patch Management

• Maintain and operate patch management programs and ability to manage remote computers using beyond trust software for IT Support.

Web Help Desk

• Primary Support for end user support including user onboarding and offboarding.

Minimum requirements

:

At least 1 year Level 1 IT Support with End User experience.

Minimum ITE/ Diploma in Computer related.

Team player with initiative to resolve issues.

Interested candidates may email me your CVs at [email protected]. We regret to inform that only shortlisted candidates will be contacted.

The Hacens Talent is a Singapore-based recruitment and staffing firm that provides permanent recruitment, contract staffing and Employer of Record (EOR) solutions. It supports companies in sourcing and managing talent across Singapore and the Philippines, with particular experience in technology, cybersecurity, financial services and corporate functions.