L1 IT Support Specialist

Job Summary

Job Type: Fulltime Contract

Location: Ahmedabad, GJ

We are looking for a Tier 0.5 / Tier 1 IT Support Specialist who is customer-focused, technically capable, and comfortable handling a high volume of support requests. The ideal candidate should have strong communication skills, be excellent on phone-based support, and possess solid troubleshooting skills for common IT issues. We are seeking someone dependable, proactive, and cost-effective for the role.

Responsibilities

• Provide first-level IT support via phone, email, chat, and ticketing systems.
• Handle inbound support calls and deliver excellent customer service while resolving technical issues.
• Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
• Support users with password resets, account lockouts, email issues, printer issues, VPN connectivity, and application troubleshooting.
• Escalate unresolved technical issues to higher-level support teams when necessary.
• Create, update, and manage tickets within the IT service management system.
• Assist with Windows OS troubleshooting, Microsoft Office / Microsoft 365 support, and basic network troubleshooting.
• Provide remote support using remote desktop tools and follow established troubleshooting processes.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Ensure timely follow-up with users and maintain high customer satisfaction levels.

Requirements

• 1-3 years of experience in IT Support, Service Desk, or Help Desk environments.
• Excellent verbal communication skills with confidence in handling phone-based technical support.
• Strong knowledge of Tier 1 troubleshooting methodologies.
• Experience supporting Windows operating systems, printers, email clients, and common business applications.
• Basic understanding of Active Directory, user account management, and password administration.
• Familiarity with ticketing systems such as ServiceNow, Jira Service Management, or similar platforms.
• Basic knowledge of networking concepts such as DNS, VPN, Wi-Fi, TCP/IP, and remote connectivity troubleshooting.
• Reliable, dependable, and able to work independently with minimal supervision.
• Strong problem-solving skills with a customer-first mindset.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.