L1 IT/Desktop Support (Immediate - WEST)

Responsibilities:

• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
• Provide timely status updates to relevant parties.
• Perform service requests related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involved in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meets requirement. Propose and implement action plans when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements:

• Good command in English to liaise with different entities
• Candidate must possess at least NITEC/Higher NITEC and above
• IT savvy / Basic Understanding of IT
• Comfortable working in healthcare environment
• Comfortable take MMR & TDAP Vaccine  (Claimable)

Details:

• On Job Training Provided
• Insurance & Medical covered