L1 / L2 Desktop Support Engineer

Job Overview :

We are seeking dedicated System Engineers at L1 and L2 levels to join our expanding managed IT services team. Our ideal candidates will thrive in a fast-paced, client-focused environment where technical excellence and exceptional service delivery are paramount. You ll be joining a collaborative team that values innovation, continuous learning, and professional growth while working with cutting-edge technologies and enterprise-level infrastructure.

Key Responsibilities:

• Provide remote and on-site support for desktops, laptops, and peripherals.

• Diagnose and troubleshoot hardware, software, network, and system issues.

• Configure, install, and maintain Outlook, O365 applications, and other enterprise software.

• Assist in email account setup, troubleshooting, and O365 administration.

• Support Windows OS, network connectivity, printers, and other IT assets.

• Ensure timely resolution of technical issues and maintain documentation.

• Provide technical guidance to end-users and assist in IT process improvements.

• Collaborate with internal IT teams to ensure smooth operations and issue resolution.

Key Skills Qualifications:

• 1+ year of experience in Desktop Support / Technical Support.

• Strong remote support troubleshooting skills.

• Hands-on experience with Outlook configuration O365 administration.

• Knowledge of Windows OS, Active Directory, and basic networking.

• Ability to resolve hardware and software issues efficiently.

• Strong communication problem-solving skills.

• Customer-centric approach with a passion for IT support.

Why Join Us:

• Operational Impact Lead comprehensive IT support initiatives that directly enhance organisational productivity and technology reliability across diverse industries.

• Innovation Technology Work with advanced support tools and methodologies in a dynamic environment alongside experienced IT professionals and cutting-edge technologies.

• Professional Growth Opportunity to expand expertise in enterprise support management, compliance frameworks, and strategic IT operations with clear advancement paths.

• Competitive Compensation Attractive salary package with comprehensive benefits, performance-based incentives, and recognition programs for outstanding contributions.

• Collaborative Culture Join a technology-forward team environment that values operational excellence, continuous improvement, and professional development in IT support services.

• Global Exposure Work with international clients across the UK and US markets, gaining valuable experience in diverse business environments and industry best practices.

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