L1 L2 Engineer CCTV

Warm Greetings!!

Urgent hiring for Delhi Airport

Job Description-F2F Drive on 12th Sept at Delhi.

Notice period- Maximum officially 30 Days

Role- L1 CCTV & ACS Operations

Exp- 3 to 6

Budget- 8 LPA

Location Delhi

Open Position- 2

Role-L2 CCTV & ACS Operations

Exp- 8 to 15

Budget- 15 LPA

Location Delhi

Open Position- 1

Role Summary

The L2 Engineer CCTV & Access Control Systems (ACS) Operations will be responsible for advanced troubleshooting, operational support, maintenance, incident handling, reporting, failover validation, and technical coordination for enterprise-scale CCTV & ACS infrastructure in a 24x7 critical environment.

The role involves handling escalated incidents, supporting system administration activities, ensuring service availability, and maintaining operational stability of CCTV & ACS applications and infrastructure.

Key Responsibilities CCTV & ACS Operations

• Manage day-to-day operations of CCTV & ACS systems across the airport environment. • Ensure smooth functioning, operational stability, and availability of CCTV & ACS infrastructure. • Monitor system health, performance, and proactively identify operational risks with mitigation measures. • Conduct periodic health checks of CCTV cameras, ACS devices, servers, storage, and applications.

Incident Management & Troubleshooting • Analyze incidents, perform troubleshooting, provide workarounds, and implement permanent fixes within defined SLA timelines. • Handle escalated incidents from L1 teams and coordinate field-level issue resolution. • Troubleshoot hardware, software, network, application, and integration-related issues for CCTV & ACS systems. • Manage critical/escalated incidents and ensure timely restoration of services. • Provide technical guidance and troubleshooting support to L1 engineers.

System Administration & Maintenance • Support installation, configuration, maintenance, and troubleshooting of application software, service packs, patches, and system components. • Manage firmware upgrades of CCTV cameras, ACS devices, and associated infrastructure. • Perform preventive maintenance activities and support lifecycle management initiatives. • Handle patch deployment activities and support antivirus compatibility validation.

Failover, Backup & Validation • Perform failover testing and restoration validation to ensure system resiliency. • Verify backup status, recovery readiness, and restoration activities for applications and servers. • Support disaster recovery readiness and system continuity validation. Device Configuration & Infrastructure Support • Configure, test, troubleshoot, and maintain CCTV cameras, ACS devices, analytics systems, and integrated infrastructure. • Support CCTV analytics calibration, integration, testing, and implementation activities. • Diagnose device-level faults and coordinate restoration with OEMs/vendors where required.

Operations Governance & Documentation • Prepare and share operational reports, incident summaries, and system health status with stakeholders. • Verify and validate activities performed by L1 support teams. • Maintain operational documentation, incident records, SOPs, change records, PIRs, and CIRs. • Support implementation of operational procedures, standards, and guidelines.

Change, Risk & Asset Management • Support operational change implementation, maintenance activities, and planned interventions. • Identify risks, Single Point of Failures (SPOFs), End-of-Life (EOL), and End-ofSupport (EOSL) components and recommend mitigation plans. • Manage asset tracking, spare inventory, and system availability requirements. • Support capacity planning and infrastructure optimization activities.

Required Skills • Strong knowledge of CCTV Surveillance Systems and Access Control Systems (ACS) architecture and operations. • Hands-on experience with Milestone VMS, AC2000, CCTV Analytics, and system integrations. • Good knowledge of Windows Server, networking, failover, backup, and restoration processes. • Understanding of ITSM processes including Incident, Change, Problem, and SLA Management. • Strong troubleshooting, coordination, and technical problem-solving skills. • Experience in handling escalated operational incidents in a 24x7 environment.

Preferred Skills • Experience in airport, critical infrastructure, or large enterprise security operations. • Exposure to OEM coordination, firmware upgrades, and security system integrations. • Knowledge of CCTV analytics, video intelligence, and enterprise surveillance ecosystems.

Educational Qualification • Bachelors Degree/Diploma in Engineering, Electronics, IT, Computer Science, or related field. • Relevant certifications in CCTV, ACS, Networking, Server Administration, or ITIL preferred.

Experience Required • 3-6 years of experience in CCTV & ACS operations, support, and troubleshooting. • Experience in enterprise-scale or mission-critical environments preferred

Interested Candidates for F2F Drive on 12th Sep at Delhi, please share CV on [email protected] or whatsapp on 9871738592