C
Calsoft
L1 L2 Support Engineer
Skills
Amazon EC2AWS
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹500,000 – ₹1,200,000 / year
Location:
Indore, Madhya Pradesh, India
Work mode:
Hybrid
Published on:
26 August 2026
What they need
- Working knowledge of Windows Server administration and troubleshooting.
- Working knowledge of VMware vSphere and virtualization fundamentals.
- Basic networking knowledge, including TCP/IP, DNS, VPN, and firewall concepts.
- Experience with SFDC Service Cloud or similar ticketing tools for case management, documentation, and SLA tracking.
- Ability to collect and perform initial triage of log bundles and diagnostic data.
- Basic root cause analysis using structured approaches such as 5-Why analysis.
- Strong customer communication skills, including providing scripted and timely incident updates.
- Nice to Have Skills
- Awareness of VMware vSAN, NSX, and vROps.
- Awareness of AWS foundational services, including EC2, EBS, and VPC.
- Knowledge Base platforms and documentation practices.
- Basic scripting awareness using PowerShell, Bash, or similar tools.
- Microsoft Office Suite proficiency.
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