L1 L2 Support Engineer

L1 Production Support Engineer

Experience: 3-6 Years
Location: Thane / Bangalore
Work Mode: WFO
Notice Period: Immediate Joiners Only
Laptop: Mandatory for Interview

Job Description -

Hiring an L1 Production Support Engineer with strong experience in Java, Spring Boot, Microservices, AWS, Kubernetes and DynamoDB.

Must Have Skills -

• Java 21
• Spring Boot 3
• Microservices
• REST API / HTTP
• AWS
• Kubernetes
• Helm
• Amazon DynamoDB
• Linux/Unix
• Azure DevOps (ADO)
• Application Log Analysis
• Monitoring & Observability
• Incident Management
• Production Support
• Troubleshooting
• Stack Trace Analysis
• Postman / API Testing
• CI/CD Fundamentals

Key Responsibilities

• Monitor production applications, microservices, Kubernetes workloads and AWS infrastructure.
• Perform L1 troubleshooting of Java/Spring Boot applications.
• Analyze application logs, exceptions and Java stack traces.
• Troubleshoot Kubernetes pods, deployments, services and application issues.
• Investigate DynamoDB queries, scans, indexes, partition keys, sort keys and throttling issues.
• Handle production incidents, alerts and failed transactions.
• Create and manage bugs/incidents/work items in Azure DevOps.
• Support application monitoring, logging, reporting and data extraction.
• Generate and validate CSV/Excel reports.
• Handle business-user application queries and provide technical support.
• Use Linux commands, Postman and scripting for troubleshooting and operational activities.
• Escalate complex issues to L2/L3 teams and maintain incident documentation/runbooks.
• Identify recurring issues and support automation and continuous improvement.

Thanks,

HR