L1 Maintenance Engineer

L1 IT Maintenance Engineer

Job Description

·       Round the clock monitoring and maintenance of the System(hardware and software)to ensure system uptime in accordance to SLA commitments

·       Respond to all incident/ service calls and be first responder on site to troubleshoot and resolve incidents including basic repairs or parts replacements

·      Create / update and track ticket in ticketing tool to closure observing SLA commitments

·       Escalate when necessary in accordance to escalation matrix

·       Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.

·       Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.

·       Liaise and work closely with customer to address service concerns and to solve technical problems.

·       Work with technical team to resolve more advanced issues when necessary

·       Perform Install/ Move / Add / Change (IMAC)activities as tasked

·       Ensure all material are properly documented and handed over during shift changes

·       Perform any ad-hoc duties as assigned

·       Build sustainable relationships and engage customers by taking the extra mile

Job Requirements

·     Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent

·       Singapore Citizen preferred

·       Relevant experience in IT system support and hardware maintenance

·       Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage

·       Basic knowledge in Networking and Database management will be added advantage

·       Airport operations background will be added advantage

·       Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges

·       Ability to work responsibly, independently and in a team

·       Able to interact with all levels of people and work under stress

·       Training will be provided

·       Need to perform SHIFT WORK

Additional

• Rotating 12 hrs SHIRT or as assigned