L1 Network Engineer

L1 Network Support Engineer

Department: Network Operations / NOC
Location: Kochi, Kerala
Experience: 1 Year
Employment Type: Full-time
Work Mode: On-site

About the Role

Zentryx Global Systems Pvt. Ltd. is looking for a proactive and technically skilled L1 Network Support Engineer to join our Network Operations team. The role involves monitoring network infrastructure, providing first-level technical support, troubleshooting network-related issues, and ensuring the availability and stability of network services.

The ideal candidate should have a basic understanding of networking concepts, strong troubleshooting skills, and the ability to work effectively in a shift-based NOC environment.

Key Responsibilities

• Monitor network devices, connectivity, and alerts using NMS and monitoring tools.
• Provide L1 support for network connectivity and infrastructure-related issues.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, and basic routing/switching issues.
• Perform initial diagnosis and resolution of network incidents.
• Monitor and troubleshoot switches, routers, firewalls, and access points.
• Handle user connectivity issues and provide timely technical assistance.
• Perform basic configuration and troubleshooting of network devices under defined procedures.
• Escalate unresolved or complex issues to L2/L3 teams with proper technical details.
• Maintain accurate incident, troubleshooting, and shift handover records.
• Follow defined SOPs, escalation matrices, and network support procedures.
• Coordinate with internal teams, service providers, and vendors for issue resolution.
• Perform basic network health checks and preventive monitoring.
• Ensure timely response and resolution of incidents in accordance with SLA requirements.
• Participate in rotational shifts and provide support during planned maintenance or critical incidents.

Required Technical Skills

• Good understanding of TCP/IP, LAN, WAN, DNS, DHCP, and OSI Model.
• Basic knowledge of routing and switching concepts.
• Familiarity with VLANs, subnetting, IP addressing, and network troubleshooting.
• Basic knowledge of Cisco/HP/Aruba or equivalent network devices.
• Understanding of common network troubleshooting commands such as ping, tracert/traceroute, ipconfig/ifconfig, and nslookup.
• Basic understanding of VPN, Wi-Fi, and firewall concepts.
• Familiarity with network monitoring/NMS tools is an advantage.
• Basic knowledge of Windows and Linux troubleshooting is preferred.

Soft Skills

• Strong analytical and troubleshooting ability.
• Good verbal and written communication skills.
• Ability to work under pressure and handle multiple incidents.
• Strong attention to detail and documentation discipline.
• Willingness to work in a 24×7 rotational shift environment.
• Good teamwork and coordination skills.
• Ability to follow SOPs and escalation procedures.

Education & Experience

• Diploma/Bachelor's degree in Computer Science, Information Technology, Networking, Electronics, or a related field.
• Minimum 1 year of experience in Network Support, NOC, IT Support, or a related role.
• CCNA certification or equivalent networking knowledge will be an advantage.

Key Performance Areas

• Network monitoring and availability.
• Incident response and timely resolution.
• SLA compliance.
• Effective escalation and coordination.
• Accurate shift documentation and handover.
• Adherence to network operations procedures and security standards.

What We Offer

• Practical exposure to enterprise network infrastructure.
• Opportunities to work with network monitoring and troubleshooting tools.
• Professional growth within the Network Operations team.
• Exposure to real-time NOC operations and enterprise IT environments.

Pay: ₹8,000.00 - ₹15,000.00 per month

Experience:

• IP networking: 1 year (Preferred)

License/Certification:

• CCNA (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person