L1 Onsite IT Technician - Sofia (onsite)

Описание на позицията

Willing to start your career in IT support? Interested in a truly international environment? Happy to join a friendly and smart working environment? Ready to attend trainings and to get certifications? Join our company as an L1 IT Technician (entry-level with 3-6 months of experience) and you will deal with IT desktop support at large multinational companies!

Location: Sofia (fully onsite)

Your daily activities Handle incidents and service requests with guidance or following SOP’s

Perform PC and mobile device staging (imaging, enrolment, tagging, testing)

Support laptops, desktops, iPhones, iPads and other workplace devices

Conduct routine meeting room and AV device check

Install software when remote installation is not feasible

Perform basic CMDB / asset updates during deployments and replacements

Support printer-related basic issues

Escalate complex issues with proper documentation

Follow defined processes and SOPs consistently

Your Skills Foundational troubleshooting and problem-solving abilities

Basic understanding of endpoint hardware, peripherals and mobile devices

Basic understanding of Windows, macOS, Office 365, ITSM and other workplace applications and tools

Awareness of HAM concepts (asset tagging, CMDB updates)

Good customer service and communication skills

Ability to follow instructions, SOPs and security guidelines

Familiarity with ticketing system

Native Bulgarian language skills

Good English language skills

If you see yourself to start in such a position, please apply with your CV in English and we will be glad to share some additional insights with you! Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.