L1 OpenStack/ OpenShift Support Engineer

Please find details below.

Job Description L1 OpenShift/OpenStack Support Engineer

Experience: 0–1 years

Location:Noida (training + deployment)

Role Summary

Entry-level engineer to provide L1 support and monitoring for OpenShift/OpenStack infrastructure, after undergoing structured in-house training.

Key Responsibilities

• Monitor OpenShift/OpenStack environments for alerts, incidents, and performance issues

• Perform basic troubleshooting of pods, nodes, VMs, and services under L1 scope

• Log, triage, and escalate incidents to L2/L3 teams per defined SOPs

• Execute routine health checks, backups, and log reviews

• Update tickets/dashboards (ServiceNow/Jira or client tool) with accurate status

• Follow runbooks for restarts, failovers, and standard remediation steps

• Coordinate with L2 team during shift handovers (24x7 support by team)

Required Skills

• Basic understanding of Unix/Linux commands and file systems

• Good verbal and written communication skills

• Willingness to work in rotational shifts, including night shifts

• Basic troubleshooting and analytical mindset

Good to Have

• Any Linux/cloud certification (RHCSA, CompTIA Linux+, etc.)

Qualification:Any graduate (BE/B.Tech/BCA/B.Sc – IT/CS preferred)

Training Scope

• Duration: 1-2 weeks for L1 OpenShift/OpenStack

• Delivery: Classroom/instructor-led at the Noida followed by shadow/OJT on live tickets

Location & Logistics

• Office Address: Sector 62 Noida

• Shift Pattern: 24*7 rotational shift

• Transport: No transport provided

• Work Mode: On-site