Bitespeed
L1 Product Support Engineer
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
What Youll Do
This role involves supporting customers facing technical/product level issues.
Recording and segregating technical issues and product requests from customers and routing them to product team.
Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.
You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
What makes you a good fit
You care about creating a software service experience that parallels a Michelin star Italian restaurant.
You genuinely like helping people and making them successful.
You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.
Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
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